hi77bet Privacy Policy
At hi77bet, your privacy is not an afterthought — it is a core platform principle. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information as a player on our Bangladesh betting platform.
Privacy Principles at hi77bet
End-to-End Encryption
All data transmitted between your device and hi77bet is protected using SSL/TLS 1.3 encryption. Your login credentials, payment details, and personal information are never sent in plain text across any network.
Minimal Data Collection
hi77bet collects only the data necessary to operate your account, process payments, and fulfil our legal obligations. We do not harvest data for advertising profiling or sell your personal information to third-party marketers.
No Third-Party Ad Tracking
We do not embed third-party advertising trackers, social media pixels, or behavioural profiling scripts on hi77bet. Any analytics tools we use are configured to anonymise IP addresses and respect user privacy by default.
Payment Data Protection
hi77bet does not store your full bKash PIN, Nagad PIN, or any payment account passwords. Payment processing is handled directly by the respective payment providers. We only retain transaction reference numbers and amounts for accounting purposes.
User-Controlled Preferences
You retain the right to access, correct, or request deletion of your personal data at any time by contacting support at support@hi77bet. Marketing communication preferences can be updated directly from your account dashboard settings.
Bangladesh Market Focus
hi77bet is designed and operated for players in Bangladesh. Our data handling practices reflect the realities of the Bangladesh market, including compatibility with bKash, Nagad, Rocket, and Upay payment verification flows.
Data We Collect
hi77bet collects personal data from you in a number of ways: directly when you register an account or contact support; automatically when you use the platform; and from third-party payment providers during deposit and withdrawal processing. The following table summarises the categories of personal data we collect, the source, and the lawful basis for collection.
| Data Category | Specific Data Points | Source | Lawful Basis |
|---|---|---|---|
| Identity Data | Full legal name, date of birth, gender, NID or passport number | You (registration / KYC) | Contractual necessity; legal obligation (KYC/AML) |
| Contact Data | Email address, mobile number (used for OTP) | You (registration) | Contractual necessity; legitimate interest |
| Financial Data | bKash / Nagad / Rocket / Upay mobile number, transaction reference IDs, deposit and withdrawal amounts, USDT wallet addresses (TRC-20 / ERC-20) | You; payment providers | Contractual necessity; legal obligation |
| Technical Data | IP address, browser type and version, device type and OS, session tokens, time zone (BST UTC+6 assumed) | Automatic (platform logs) | Legitimate interest (security, fraud prevention) |
| Usage Data | Pages visited, games played, bet history, deposit and withdrawal history, session duration, click patterns | Automatic (platform analytics) | Legitimate interest (platform improvement, responsible gaming monitoring) |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | You (support interactions) | Legitimate interest; legal obligation (dispute resolution) |
| Verification Documents | Scanned or photographed copies of NID, passport, utility bills, bank statements, payment method screenshots | You (KYC process) | Legal obligation (KYC/AML compliance) |
// Sensitive Personal Data
hi77bet does not intentionally collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, health information, or political opinions. If you voluntarily share any such information in a support message or complaint, it will be used solely to address your query and will not be retained beyond the resolution of that interaction unless required by law.
// Data from Minors
hi77bet is strictly an 18+ platform. We do not knowingly collect any personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on hi77bet, please contact support@hi77bet immediately.
How We Use Your Data
hi77bet uses the personal data we collect for specific, defined purposes only. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent. The primary purposes for which we process your personal data are:
- Account creation and management: To register your account, verify your identity, manage your player profile, and allow you to log in securely using your credentials and OTP authentication.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and USDT (TRC-20 / ERC-20), verify payment method ownership, and maintain transaction records for accounting and dispute resolution.
- KYC and AML compliance: To verify your age and identity as required by our anti-money laundering obligations, and to monitor transaction patterns for suspicious activity in line with our AML policy.
- Platform delivery and improvement: To provide you with a stable, personalised, and optimised gaming experience; to analyse usage patterns and improve platform performance, game selection, and responsible gaming tooling.
- Customer support: To respond to your queries, resolve complaints, and process formal dispute submissions in accordance with our Terms & Conditions.
- Responsible gaming monitoring: To monitor your gameplay patterns for indicators of problem gambling (e.g., unusually rapid loss escalation, failed self-exclusion bypass attempts) and to intervene proactively where the platform detects risk.
- Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, collusion, automated betting, and other prohibited activities described in our Terms & Conditions.
- Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and platform updates via email or SMS — only if you have explicitly opted in to receive such communications. You may opt out at any time from your account dashboard or by contacting support.
- Legal compliance: To comply with applicable laws, respond to lawful requests from law enforcement or regulatory authorities, and enforce our Terms & Conditions.
Marketing Opt-Out: If you have opted in to marketing communications and wish to stop receiving them, you can update your preferences at any time in Account Settings under "Communication Preferences", or by emailing support@hi77bet with the subject line "Unsubscribe — [your username]". Opt-out requests are processed within 5 business days. Unsubscribing from marketing does not affect transactional communications (e.g., deposit confirmations, withdrawal notifications, KYC requests) which are sent as a necessary part of your account operation.
Data Sharing & Third Parties
hi77bet does not sell your personal data to any third party. We may share limited personal data with trusted third-party service providers and partners strictly for the purposes of operating the platform and fulfilling our legal obligations. Any third party that receives your data is bound by confidentiality obligations and data protection standards consistent with this Privacy Policy.
// Categories of Third-Party Recipients
- Payment providers (bKash, Nagad, Rocket, Upay, USDT networks): We share the minimum necessary transaction data — typically your registered mobile number and transaction reference — with payment providers to process deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
- Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others): Game providers receive a unique player session token and, where required for responsible gaming purposes, aggregate bet history data. Game providers do not receive your full name, NID, or payment details.
- Identity verification services: During KYC verification, document data may be processed by our identity verification partner. All such partners are contractually obligated to delete verification data after the verification process is complete and not to retain or repurpose it.
- Fraud prevention and AML monitoring services: Transaction metadata and technical data (IP address, device fingerprint) may be shared with third-party fraud detection services to identify and prevent prohibited conduct. These services do not receive your full identity documents.
- IT infrastructure and hosting providers: hi77bet's platform is hosted on secure server infrastructure. Our hosting providers have access only to anonymised or encrypted data and operate under strict data processing agreements.
- Legal and regulatory authorities: hi77bet will share personal data with law enforcement, financial intelligence units, or regulatory bodies when required to do so by a lawful request, court order, or applicable legal obligation. We will notify you of such a disclosure unless prohibited from doing so by law.
// International Data Transfers
Some of hi77bet's third-party service providers (particularly game providers and cloud infrastructure partners) may process data in jurisdictions outside Bangladesh. Where such transfers occur, hi77bet ensures that appropriate contractual safeguards are in place — including standard data protection clauses — to protect your personal data to a standard equivalent to this Privacy Policy.
We Will Never: Sell your personal data to advertising networks. Share your NID, passport, or financial documents with any party not directly involved in your KYC verification or a lawful regulatory request. Allow game providers to identify you by name. Share your contact details with marketing partners without your explicit opt-in consent. If you receive a communication claiming to be from hi77bet that requests your payment PIN or password, treat it as fraudulent and report it to support@hi77bet immediately.
Data Security & Storage
hi77bet implements a layered security architecture designed to protect your personal data against unauthorised access, loss, alteration, and disclosure. Our security measures are reviewed and updated regularly to address emerging threats.
// Technical Security Measures
- Transport layer security: All data in transit between your browser or app and our servers is encrypted using TLS 1.3, the current industry standard. We enforce HTTPS on all platform pages with HTTP Strict Transport Security (HSTS) headers enabled.
- Data at rest encryption: Sensitive personal data stored on our servers — including identity documents, KYC records, and payment references — is encrypted at rest using AES-256 encryption.
- Password hashing: User passwords are never stored in plain text. They are hashed using a modern cryptographic hashing algorithm (bcrypt with appropriate work factor) with a unique per-user salt before storage.
- Two-factor authentication (OTP): hi77bet supports OTP-based two-factor authentication via your registered mobile number. We strongly recommend enabling 2FA from your Account Settings to add a second layer of protection.
- Access controls: Internal access to player personal data is restricted to staff members who require it to perform their role (e.g., support agents handling your query, compliance staff processing KYC). All internal data access is logged and audited.
- Penetration testing and security audits: hi77bet conducts periodic security assessments of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
// Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, hi77bet will notify affected users without undue delay — and in any case within 72 hours of becoming aware of the breach. Notification will be sent to the email address on your account and will include: a description of the nature of the breach, the categories and approximate number of records affected, the likely consequences of the breach, and the measures taken or proposed to address it and mitigate its effects.
Your Responsibility: While hi77bet takes all reasonable technical measures to protect your account, the security of your login credentials is also your responsibility. Use a strong, unique password for your hi77bet account. Do not reuse passwords from other websites. Enable OTP two-factor authentication. Never share your password with anyone — including hi77bet support staff, who will never ask for your password. If you suspect your account has been compromised, change your password immediately and contact support@hi77bet.
Your Privacy Rights
As a player on hi77bet, you hold the following rights with respect to your personal data. hi77bet is committed to honouring these rights promptly and transparently. All privacy rights requests should be submitted to support@hi77bet with the subject line "Privacy Rights Request — [your username]".
- Right of Access: You have the right to request a copy of all personal data that hi77bet holds about you. We will provide this in a structured, commonly used, machine-readable format (JSON or CSV) within 30 days of a verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Identity data corrections may require re-verification via updated KYC documents.
- Right to Erasure ("Right to be Forgotten"): You may request that hi77bet delete your personal data. Note that this right is subject to limitations where data retention is required by law (e.g., financial transaction records must be retained for a minimum period under AML regulations) or where there is an outstanding dispute or balance.
- Right to Restrict Processing: You may request that hi77bet restrict the processing of your personal data in certain circumstances — for example, while a rectification request is pending, or where you contest the lawful basis for processing.
- Right to Data Portability: Where we process your data on the basis of your consent or a contract, you have the right to receive your data in a portable format and, where technically feasible, to have it transmitted directly to another controller.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will assess whether our interests are overridden by your rights and freedoms in the specific context.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
// How to Exercise Your Rights
To exercise any of the above rights, contact hi77bet at support@hi77bet with the subject line "Privacy Rights Request — [your username]" and specify clearly which right you wish to exercise. We may need to verify your identity before processing the request to prevent unauthorised access to another person's data. We will respond to all verified privacy rights requests within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Note on Responsible Gaming Data: If you have set a self-exclusion, deposit limit, or session limit via our Responsible Gaming tools, hi77bet will not process a request to delete that data for the duration of the restriction period. This is to ensure that your protective settings cannot be circumvented — your own safety takes precedence over a data deletion request where the two conflict. After the restriction period expires, you may request deletion of responsible gaming records in the normal way.
Data Retention Policy
hi77bet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML obligations; dispute resolution |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| KYC / identity documents | 5 years after account closure | AML and KYC regulatory obligations |
| Bet history and game records | 3 years from the date of each event | Dispute resolution; responsible gaming monitoring |
| Support communications | 3 years from the date of the last interaction | Complaint record-keeping; legal defence |
| Marketing preferences and opt-in records | Until opt-out + 2 years | Evidence of consent; regulatory compliance |
| Technical / server logs (IP, session) | 90 days (rolling) | Security monitoring; fraud detection |
| Responsible gaming records (limits, self-exclusions) | Duration of restriction + 5 years | Player protection obligations |
// Anonymisation vs. Deletion
Where hi77bet is required to retain aggregate data for statistical, analytical, or legal purposes beyond the retention periods above, we will anonymise that data so that it can no longer be linked to any individual player. Anonymised data is not subject to this Privacy Policy as it no longer constitutes personal data. Account closure requests do not result in the immediate deletion of all data — data subject to the retention periods above will be held for those periods and then securely destroyed.
Policy Updates & Contact
hi77bet reviews and updates this Privacy Policy periodically to reflect changes in our platform, data processing practices, and applicable legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
// How We Notify You of Changes
When we make material changes to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify registered users via the email address on their account at least 14 days before the changes take effect. For minor clarifications or editorial updates that do not affect the substance of your privacy rights, we will update the "Last Updated" date without individual notification.
Continued use of hi77bet after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Privacy Policy, you should contact us to discuss your concerns or request account closure before the effective date of the change.
// Governing Language
The authoritative version of this Privacy Policy is the English-language version. Any translation provided for convenience does not have legal effect. In the event of a discrepancy between the English version and any translation, the English version prevails.
// Contact for Privacy Matters
For all privacy-related queries, data subject rights requests, or concerns about how hi77bet handles your personal data, please contact our support team:
- Email: support@hi77bet
- Live Chat: Available 24/7 inside your account dashboard
- Response Time: Privacy rights requests acknowledged within 2 business days; resolved within 30 calendar days
- Support Hours: Bangladesh Standard Time (BST, UTC+6)
Related Policies: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional information about how hi77bet handles your account data in specific contexts. If you have questions about how your data is used in connection with responsible gaming tools such as deposit limits, self-exclusion, or session reminders, please refer to our Responsible Gaming page or contact support directly.
Explore hi77bet — Secure, Trusted, Bangladesh-Ready
Your data is protected. Your privacy is respected. Now discover the full range of cricket betting, live casino, slots, and crash games available on hi77bet — built for players across Dhaka, Chittagong, Sylhet, and beyond.